Important Information and Disclaimer
The key to treating chronic symptoms is to determine what is causing the pain or other symptoms.
The Aivo Service provides an educational program and services of an on-line health coach for people with chronic lower back pain.
Using the Aivo Service does not establish a doctor-patient relationship with the Company. Aivo Service is an educational program. The Aivo Program does not offer diagnosis or treatment for medical conditions. You must consult with your own doctors to make sure that your condition does not require immediate intervention. You need to be assured by your doctors that a mindfulness based cognitive-behavioral educational program focusing on the mind, is acceptable. You should also make sure that your doctor approves of any increase in activities that you might undertake.
The Aivo Service does not offer specific recommendations about the use of medications or about changing your use of medications. You should decide along with your physician if you should alter or stop any of your medications. In particular, stopping certain medications can cause physical or psychological symptoms if the process is not done carefully. Any changes in medications for anxiety, depression or pain should be managed in consultation with your physician. The program suggests that you review stressful events in your life and asks you to view them as important parts of how you are feeling, physically and psychologically. If you are in counseling, you should consult with your therapist or counselor to make sure that they think you can participate in this program. If you develop emotional difficulties during the course of taking this program, it is critical that you consult with your therapist or counselor. In addition we ask you to inform the Company about any adverse events as soon as possible.
The Aivo program contains a tremendous amount of information to help you understand how the mind can produce chronic symptoms and to help you live a full life while managing your pain. The Aivo educational program is a structured and comprehensive program that you can subscribe to if you want to understand cronic pain and its symptoms better and learn how to apply these concepts to your situation.
When you enroll in the Aivo Service you will be asked to accept these terms and conditions.
PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING, DOWNLOADING OR USING THE SERVICE. BY ACCESSING, DOWNLOADING OR USING THE SERVICE, YOU WILL BE BOUND BY THESE TERMS.
BY SELECTING THE “YES” OR “DOWNLOAD” OR “SUBSCRIBE” BUTTON, YOU CONSENT TO BE BOUND BY ALL OF THESE TERMS. IF YOU ARE NOT WILLING TO BE BOUND BY THESE TERMS AND YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THESE TERMS, THEN SELECT THE “NO” BUTTON OR DO NOT ACCESS THE SERVICE.
YOU MAY NOT USE THE SERVICE IF: (A) YOU CANNOT ENTER INTO A BINDING CONTRACT WITH COMPANY; (B) YOU ARE NOT ALLOWED TO RECEIVE PRODUCTS, INCLUDING SERVICES OR SOFTWARE, FROM THE UNITED STATES; OR (C) YOU HAVE PREVIOUSLY BEEN BANNED FROM USING THE SERVICE.
The Service provides you with (i) information and materials concerning chronic pain; (ii) the ability to connect with coaches and (iii) the ability to store data about your condition or health. The data and information you store in the Service is referenced as the “User Content”. We do not actively monitor your User Content nor will we have any obligation to respond to health or other issues raised or set forth in your User Content.
The scope of Service provider, User rights, and user responsibilities depend on the version of service purchased. If you are a user of the Basic Service you may be precluded from using certain portions, components, content, features, or resources of our Services. Premium Service typically requires a fee, which is either paid (i) by the user (“Consumer Premium Service”) or (ii) by a third party on behalf of the user (“Enterprise Premium Service”). We reserve the right to eliminate or modify any or all of the functionality of the Basic Service at any time without any prior notice to you.
The Site and Service do not include or represent the provision of medical advice by the Company. The Company does not offer medical advice or diagnoses or engage in the practice of medicine or any other professional service. Information and materials provided to you by us through the Service are solely for informational purposes only and are not intended to be, and do not constitute, a substitute for professional medical advice, diagnosis or treatment. You should seek the advice of your physician or other qualified medical professional if you have any questions or concerns regarding your medical condition, the use of any medication or medical device, your general or overall health, or any other concern or issue related to your personal wellbeing. If you engage with, receive advice from, or otherwise interact with a physician or other qualified medical professional through the Service, such professional will be solely liable and responsible for any advice, care or assistance provided.
The Service is for non-emergency purposes only. You should not attempt to access emergency care through the Services. If at any time you are concerned about your health, or think you are having an emergency, call 911 or use another appropriate means to access emergency or other medical services. The Service is not intended to, nor does it, establish or facilitate connections to emergency services, law enforcement, or any other kind of emergency or time sensitive service. If you are considering or committing an action that endangers your well-being, contact 911, contact a support service, or notify the police or other emergency service.
You affirm that you are at least 18 years of age or older. By accepting these terms, you affirm that you are fully able and competent to enter into and abide by all of the terms and conditions set forth in these Terms.
The license granted to you is subject to the following limitations. You shall not nor permit any other person to:
The Company shall retain exclusive right, title and interest (including all intellectual property rights) in and to all materials that are part of the Service (including past, present and future versions) (excluding User Content), including, without limitation: art, icons, graphics, layout, text, images, audio and/or video, designs, features, advertisements, logos, domain names, trade names and marks, and service marks, any and all copyrightable material, the “look and feel”, the compilation, assembly and arrangement of the materials of the Service, and all other materials or content made available in the Service (collectively, “Company Content”) and any such Company Content is protected from unauthorized use, copying and dissemination by applicable copyright, trademark, patent, publicity and other laws, rules, regulations and international treaties.
All words and logos in the Site and Service marked by the ™ or ® symbols are trademarks and service marks of the Company. All rights are reserved. All other trademarks and service marks appearing in the Service are the property of their respective owners. All rights are reserved. Use of any of our trademarks, service marks or names as “metatags” for any purpose other than as expressly authorized in these Terms is strictly prohibited.
Only those licenses expressly set forth in these Terms are granted. No other licenses are granted under these Terms, whether by implication, estoppel, course of conduct, or otherwise. Nothing in these Terms is intended to transfer any of the right, title and interest (including all intellectual property rights) from the Company and/or its licensors to you or any third party. If you are ever inadvertently or erroneous held or deemed to be the owner of any such rights, you agree to assign and hereby irrevocably assign to the Company or its licensors, as the case may be, all such rights as of the effective date of these Terms, and agree to execute all documents to implement and confirm the letter and intent of the foregoing.
All User Content shall be your sole and exclusive property.
You are solely responsible for all activity on or related to your Account, your User Content, and for the security of your computer, mobile device, and any other device that you use to access the Service. You should not reveal your Account password to other users or permit others to access your Account. All acts performed using your Account (including User Content) shall be deemed to be your acts. You shall promptly notify the Company of any changes to your Account information or if such information has been disclosed to a third party in violation of these Terms. You shall solely be responsible for any harm or liability that arises from any improper third party disclosure and/or use (including unauthorized third party use) of your Account (including User Content). If there is a risk of your Account (including User Content) being improperly used by a third party, you shall promptly take all reasonable measures to limit such use, including, without limitation by changing your password and notifying the Company. Under no circumstances shall the Company be liable to you for any loss you incur, including from the loss of your User Content, from your loss of any Account information (including user name, user ID or password), unauthorized access or use of your Account and/or from harmful or malicious code.
For the Basic Service you may create an Account, and access and use the Basic Service without paying any registration or subscription fees. However, the Company, in its sole and absolute discretion, may, from time to time, modify, amend, or supplement the terms and billing methods relating to fees and charges, and post those changes in the Service. Such modifications, amendments or supplements shall be effective immediately upon posting in the Service. If any change is unacceptable to you, your sole remedy is to cancel your Account and cease using the Service.
Users of the Consumer Premium Service are responsible for the fixed and periodic charges and fees (including prepayment plan fees for multiple periods or recurring monthly fees) you selected at the time of subscription. Applicable taxes, and other charges and fees incurred in order to access the Premium Services may also apply.
The Enterprise Premium Service is generally purchased by a third party enterprise customer (“Enterprise Customers”) for a specified period, and an Enterprise Customer generally provides the User with a unique activation code that allows the User to access certain Premium Service features purchased by such Enterprise Customer for a specified period. In such instances, the User’s access to Premium Service has been paid for by the Enterprise Customer, and the User will be able to use Premium Service features until the expiration of a specified term agreed between the Company and such Enterprise Customer.
Irrespective of which variant of Service you use, you must procure, provide and bear the expense for all equipment, software and other technologies and data access plans necessary to access the Service, including but not limited to: a personal computer or mobile device suitable to connect with the Service and an internet connection, sales taxes and any other fees and charges necessary to access the Service.
Unless your Premium Services have been paid for by an Enterprise Customer, your Premium Service membership will automatically be extended for successive renewal periods of the same duration selected at the time of your purchase, at the then-current non-promotional subscription rate. Until you cancel, we will charge or debit your payment method at the beginning of your subscription. Your non-cancellation of the Premium Service or continued use of the paid subscription features of the Premium Service will reaffirm that we are authorized to charge you. If your credit or debit account has been closed or your payment method is otherwise invalid, your subscription may not renew and your subscription will be automatically downgraded to the Basic Service effective as of the end of your current billing cycle. The renewal charge will generally be the same as the prior period’s charge, unless we notify you in advance at the time of sign up or prior to the beginning of the renewal period as described above. If (i) you purchased a multiple-period prepayment plan or (ii) you were eligible for a promotional rate but are no long eligible for that rate, then your subscription will be offered to renew your subscription at our then-current non-promotional subscription rates at the start of the renewal period. If you wish to renew and we are currently offering promotional rates at such time, you must renew your subscription prior to the termination of your current plan. If you fail to renew your subscription for any Premium Services before its scheduled expiration date, then the then-current non-promotional subscription rate will apply.
All fees and charges assessed by the Company are non-refundable unless expressly provided otherwise in these Terms or pursuant to applicable law. The Company will not refund any fees or charges you pay or paid in connection with the Service. If you choose to cancel your subscription within your trial period, you will not be charged. Your Premium Service will expire within four days from the cancel date, and your account will revert to Basic Service. If you terminate your paid subscription for Premium Service after the trial period, your subscription will remain active until the end of your subscription period, and no subsequent charges will be processed.
You can cancel your subscription for our Premium Services during the trial period by contacting your coach directly, or by such other means as we may provide from time to time. We will do our best to confirm cancellation within 72hours of receiving the request. Cancellation triggers Termination of the Service. We reserve the right to collect fees, surcharges, or costs incurred before your cancellation takes effect. If you cancel your paid subscription for Premium Service, your Account will remain active and usable until the end of your then-current subscription period.
You have the right to terminate your Account and/or cease accessing and using the Service at any time by making a termination of service request on the clinic chat in the Service, over the phone, by email or written notice to the company official address. Your access to the Service will be terminated at the end of the Period when you made your request. You understand and agree that unless otherwise expressly provided for in these Terms, terminating your Account and ceasing access and use of the Service are your sole right and remedy with respect to any dispute.
We reserve the right to stop offering and/or supporting the Service at any time for any valid commercial reason, at which time your license to access and use the Service will automatically be terminated without further action.
You understand and acknowledge that we are not responsible for notifying your Sponsor or any other third party of any termination, suspension, or cessation of your use of your Account or the Services. You understand that your Sponsor and any other third party may not receive any notice of such termination, suspension or cessation and it is your sole responsibility to provide all such notifications to your Sponsor or any other third party.
Termination of Membership through Enterprise Premium Service. For Enterprise Premium Services users, the Enterprise Customer paying for your Enterprise Premium Service subscription controls such an account (which may be different from your personal account) and may terminate your access to it. You agree that the Company will not be liable to you or any third-party for any termination or cancellation of your access to, or use of, our Premium Service that were originally provided to you by such Enterprise Customer. If you had Enterprise Service subscriptions paid through an Enterprise Customer but you are no longer eligible to receive such benefit from the Enterprise Customer, it is also possible that your Enterprise Premium Service account will terminate with the Company, and to access Premium Service you will have to sign up for a new account.
If you have given your Consent for Research, that consent continues irrespective of termination.
You agree that you will be personally responsible for your access and use of the Service and for all of your User Content and online activity in connection with the Service, and that you will indemnify and hold harmless the Company, its licensors, suppliers, partners, affiliates and their respective employees, officers, directors and agents (collectively, “Company Affiliates”) from all claims for liabilities, losses and expenses, including reasonable attorneys’ fees and costs, from third parties arising from such use, User Content and activity. Specifically, you will comply with these Terms, all applicable laws, rules and regulations governing the disclosure and use of third party property, including, without limitation, any and all intellectual property rights. Moreover, you agree not to engage in any of the following:
If you encounter another user who is violating any of the items described in the Conduct list above, please email us at email@example.com.
In using the Service, you consent to the disclosure and use of all of your User Content and other information collected by us to your Sponsor and for your Sponsor to:
You are solely responsible for all User Content and acknowledge that the Company cannot and does not oversee how the Sponsor or any other third party uses your User Content or interacts with you. You are solely responsible for any act or omission that you take in response to any interaction with your Sponsor or a third party.
The Company may, from time to time, modify, amend, or supplement these Terms and post those changes on the Terms page. Such modifications or supplements shall be effective immediately upon posting in the Service. You are responsible for periodically checking the Service for changes to the Terms. You can determine when the Terms were last revised by referring to the “Effective Date” legend at the bottom of these Terms. If you do not agree to be bound by (or cannot comply with) the Terms as modified or supplemented, you should stop using the Site and Service. Your continued access and use of the Site and Service constitutes your agreement to be bound by the modified Terms.
YOU EXPRESSLY AGREE THAT THE USE OF THE SERVICE AND INTERNET IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS FOR YOUR USE, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THE COMPANY PROVIDES THE SERVICE ON A COMMERCIALLY REASONABLE BASIS AND DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO ACCESS OR USE THE SERVICE AT TIMES OR LOCATIONS OF YOUR CHOOSING, OR THAT THE COMPANY WILL HAVE ADEQUATE CAPACITY FOR THE SERVICE AS A WHOLE OR IN ANY SPECIFIC GEOGRAPHIC AREA. YOUR ACCESS AND USE OF THE SERVICE IS AT YOUR OWN DISCRETION AND RISK AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER OR MOBILE DEVICE, LOSS OF DATA OR ANY OTHER DAMAGES OR LOSSES THAT RESULTS (DIRECTLY OR INDIRECTLY) FROM SUCH ACCESS OR USE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU ACKNOWLEDGE AND AGREE THAT, IN NO CASE SHALL ANY COMPANY AFFILIATE’S LIABILITY TO YOU IN RESPECT TO ANY ACT OR FAILURE TO ACT IN RELATION TO THE SERVICE EXCEED THE HIGHER OF US$100 OR THE AMOUNT PAID BY YOU IN CONNECTION WITH YOUR USE OF THE SERVICE. FURTHERMORE, IN NO CASE SHALL THE COMPANY AFFILIATES BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM PERSONAL INJURY, DAMAGE TO PROPERTY, LOSS OF PROFITS, DATA, USE, GOODWILL, BUSINESS INTERRUPTION, OR OTHER COMPARABLE LOSS) ARISING FROM YOUR ACCESS AND USE OF THE SERVICE, WHETHER BASED ON WARRANTY, PRODUCT LIABILITY, PERSONAL INJURY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT THE COMPANY OR ANY COMPANY AFFILIATE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE FOREGOING EXCLUSION OR THE LIMITATIONS OF LIABILITY FOR CERTAIN DAMAGES, IN SUCH JURISDICTIONS, THE COMPANY’S AND COMPANY AFFILIATES’ LIABILITY SHALL BE LIMITED TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW. THE COMPANY DOES NOT ENDORSE, WARRANT OR GUARANTEE ANY THIRD PARTY PRODUCT OR SERVICE OFFERED THROUGH THE SERVICE AND WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. SPECIFICALLY, WE ARE NOT LIABLE TO YOU FOR ANY DAMAGE CAUSED BY THE ACTIONS OF ANY MEDICAL PROFESSIONAL OR ANY OTHER THIRD PARTY.
The Service is designed to provide you with health related information based upon your inputs to the Service and as interactions are recorded through the Service. The Service and any data supplied to you by the Company is not, nor a substitute for, appropriate professional advice. By granting you the right to use the Service, the Company does not assume any obligation or liability with respect to your health, physical condition, or mental condition. In no event will the Company be liable for any death or bodily injury that you suffer, or that you cause to any third party, in connection with or arising from your use of the Service or any activity that you undertake in connection with your use of the Service. You are solely responsible for your use of the Services and your health and medical condition and treatment. The Company will not be liable for any unauthorized disclosure of your personal information due to your own actions or omissions or that of your physician or other healthcare professional.
For the convenience of our users, the Service may provide certain links to other applications, services and websites provided by third parties. The Company is not responsible for the content of any other applications, services or websites linked to or from the Service. If you follow any such links, you leave the Service and you do so entirely at your own risk. The Company provides links from the Service solely as a convenience to you and in no way should this be interpreted as a referral or endorsement of any content, sponsor or owner of any other applications, services and/or websites.
THE COMPANY DISCLAIMS ALL WARRANTIES, RESPONSIBILITIES, LIABILITIES, CONDITIONS OR OTHER TERMS EXPRESS OR IMPLIED AS TO ANY SUCH LINKED WEBSITE, INCLUDING, WITHOUT LIMITATION, AS TO ACCURACY, OWNERSHIP, VALIDITY OR LEGALITY OF ANY CONTENT OF A LINKED APPLICATIONS, SERVICES OR WEBSITES, AND FOR ANY OF YOUR INFORMATION COLLECTED OR USED BY ANY SUCH THIRD PARTIES.
You acknowledge that the rights granted and obligations made hereunder to the Company are of a unique and irreplaceable nature, the loss of which shall irreparably harm the Company and which cannot be replaced by monetary damages alone so that the Company shall be entitled to injunctive or other equitable relief (without the obligations of posting any bond or surety) in the event of any breach or anticipatory breach by you. To the fullest extent permitted under applicable law, you irrevocably waive all rights to seek injunctive or other equitable relief and agree to limit your claims to claims for money damages (if any).
The information provided through the Service are not intended for distribution to or use by any person in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject the Company to any registration requirement within such jurisdiction or country. The Company makes no representation or warranty that any material in the Service is lawful in every jurisdiction from which such content can be accessed, or is available for use in all jurisdictions.
The Company takes claims of infringement of intellectual property rights and violation of rights including rights of privacy or publicity very seriously. If you believe that any of the material that is or was in the Service infringes or has infringed any rights, including copyrights or trademarks, owned by you, or by an owner for which you are authorized to act, please email us at firstname.lastname@example.org.
We ask You to activate the screen lock feature of your phone and adjust the screen lock timer to a short period to ensure that your personally identifiable information and health data on your mobile phone are not accessible to others while you are logged into the Service.
The Service may be subject to international rules that govern the export of software. You shall comply with all applicable international and national laws that apply to the Service as well as end-user, end-use and destination restrictions issued by national governments. The Company is making the Service available to you on the condition that you certify that the use of the Service is not otherwise in violation of any applicable export control and sanctions regulations.
Adopted: September 1, 2020
Effective Date: September 1, 2020