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If you're looking for more information about Aivo, check out our FAQs below.

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Frequently asked questions

The Aivo Program

How is Aivo different from other treatments?

Most people don’t find a cure for their chronic pain simply because their treatments are intended to help other causes. We start from the understanding that chronic pain has already changed the way you perceive the world, and your brain needs as much help to overcome this as anything else in your body.

Aivo assesses your entire pain experience and builds a personalized, data-driven and continuously adapting program to address the root cause of chronic pain, identified over two decades of neuroscientific research.

We combine this world-leading insight with an integrated care team who will walk with you on the path to relief, providing you support when you need it most. The Aivo program, and your personal Aivo health coach are always with you, because you can access the program with an app on your phone.

I’ve tried everything. How can Aivo help when nothing else has?

Everyone who has lived with chronic pain has tried many things that haven’t helped. We understand you can be skeptical that Aivo is just one of those things. We hear you.

Aivo was built on ground-breaking neuroscience that identified a new explanation for chronic pain, not just an injury that doesn’t go away. This science was very recently accepted as a standard diagnostic framework (as defined by the World Health Organization) called chronic primary pain. But we don’t stop at the diagnosis: we also did the research to find a working treatment.

To make this simple: we believe our treatment works for people with chronic primary pain, and are confident enough to offer you a free start to the program and a money-back guarantee if we’re not helping you within the first month.

What do I need to join Aivo?

You'll need a smartphone, an open mind, and desire to learn and heal.

How much does Aivo cost?

We currently offer the Aivo Program as a $59 per month, month-to-month plan. Most Aivo members receive marked pain relief within the first 8 weeks of the program. You may choose to maintain the program for continuous relief, though some members are able to completely eliminate pain from their life and are able to continue their life without a subscription to the Aivo Program.

Membership includes a personalized care plan and health coach to support you as you work on your recovery plan.

Is Aivo covered by health insurance?

We are not covered by insurance at this time. We do, however, accept FSA/HSA payments, ask your health coach for details. Aivo is paid directly by subscribing to the program within the Aivo app. We designed Aivo to available as an affordable, $59 per month subscription, because we believe everyone deserves pain care.

How does Aivo work?

Aivo starts with a 14-day assessment to learn more about your pain and discover your Aivo Biotype. In the next phase, you’ll complete goal-based tracks that match your unique needs and support pain relief. Every step of the way, you’ll have the guidance and support of your personal Health Coach and peers in your Aivo Community.

Does Aivo prescribe medications?

No, Aivo does not offer prescriptions at this time.

The Aivo program is designed to be working either stand-alone or alongside a medication plan. Many of our members find themselves reducing and even eliminating their medication use.

What is the commitment required for this program?

Our most successful members use Aivo 5-10 minutes each day to rate their pain, chat with their coach, practice meditation, and gain new insights and discoveries about pain through Aivo daily activities.

The Aivo App

Can I use Aivo on my computer?

No, there is no web version available.

The Aivo Program is available for Apple iOS devices and Android devices.

How do I report a bug or share my feedback?

We'd love to hear your feedback or know about any bugs you've noticed. Please share with your Health Coach in the clinic chat or email us at support@aivohealth.com.

I’m having trouble using my Aivo app.

We’re sorry to hear that! Please reach out to us at support@aivohealth.com.

What are my login credentials for Aivo?

Your email address you used to sign up for Aivo is your login credential.

Do I need internet access to participate?

Yes, your phone needs to be connected to the internet (Wi-Fi or mobile internet) to use Aivo.

Which devices are compatible with Aivo?

Aivo is compatible with devices running iOS 13 or Android 10, or later.

How can I enable notifications?

Navigate to Profile and App Settings to enable notifications for Health Coach messages and daily rating reminders.

Health Coach

What is my Health Coach’s role?

Your Aivo Health Coach supports you with goal setting, reviews your pain history and helps you to make sense of your pain, and guides you through your Aivo journey every step of the way. You can reach out to them anytime in the Clinic tab. They'll respond in 1 day or sooner.

What are my Health Coach's qualifications?

Aivo Health Coaches come from a variety of disciplines and are uniquely positioned and experienced to provide world-class health coaching for people living with pain. All Aivo Health Coaches have graduate or doctoral degrees in fields that lend themselves well to supporting people with chronic pain.

Additionally, all Aivo Health Coaches undergo rigorous training and supervision under our Chief Science Officer and Chief Clinical Officer.

We host daily clinical supervision meetings in which we explore cutting-edge, evidence-based strategies to support our users' pain relief goals. Our goal is to constantly learn and improve our coaching team's approach. We strive to ensure that our coaches provide the best possible service to each and every user.

When should I message my Aivo Health Coach?

We encourage you to message your Aivo Health Coach any time you have an update or question, or just need some friendly support. Leverage your coach's expertise on days when your pain levels are higher; that's when they can be most helpful.

How do I communicate with my Health Coach?

You can communicate with your personal Health Coach through the Aivo app. Your coach will typically respond to you within one business day, if not sooner. Your Health Coach will also continuously review your pain relief and suggest you activities to keep you on a path to progress.

General

What is expected from me?

We encourage our users to:

complete daily ratings
complete daily activity
keep an open mind to new ideas and concepts
integrate concepts from the Aivo Program into your life
communicate regularly with your Health Coach
contribute to the Aivo Facebook group

Users who are more engaged are also more likely to experience substantial pain relief.

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How do I know which track to select next?

Choose a track that interests you most! The suggested tracks will all be based on your Aivo Biotype, so they'll each help with a certain aspect of your pain. Your Health Coach can also help you select the right track for you.

Can I skip a daily rating?

We understand that things come up and life gets busy. If you miss a rating here or there, it's not a problem. We do encourage you to submit your daily ratings twice per day as often as you can, though. This helps us to best personalize your program experience and adapt to your needs.

Data & Privacy

Who owns my data?

Aivo Health does not disclose your data to any third parties. We use anonymized data when analyzing program effectiveness. All data analyses are performed internally by Aivo employees.

What is your privacy policy?

You can access our privacy policy at the following link: https://aivohealth.com/privacy-policy/

Who can I contact to learn more about my data?

Please email us at support@aivohealth.com and we'd be happy to help answer your questions.

What happens to my daily ratings?

Your daily ratings are used by our team of clinicians and scientists to learn about your unique responses to the Aivo program. Your coach has visibility of your ratings and will share a summary with you at the end of each week. They will also reach out to highlight trends and check-in with you based on your ratings.

Is my personal information safe?

The safety and security of your personal information is incredibly important to us. Your data will be encrypted and stored securely so that it can be only visible to you, your Aivo Health Coach, and our scientific team.

Daily use

What is expected from me?

We encourage our users to:

complete daily ratings
complete daily activity
keep an open mind to new ideas and concepts
integrate concepts from the Aivo Program into your life
communicate regularly with your Health Coach
contribute to the Aivo Facebook group

Users who are more engaged are also more likely to experience substantial pain relief.

‍

How do I know which track to select next?

Can I skip a daily rating?

Can't find a solution?

Please reach out to us and we'll get back to you as soon as we can.

Contact Helpdesk

Support

Frequently asked questions

The Aivo Program

How is Aivo different from other treatments?

I’ve tried everything. How can Aivo help when nothing else has?

What do I need to join Aivo?

How much does Aivo cost?

Is Aivo covered by health insurance?

How does Aivo work?

Does Aivo prescribe medications?

What is the commitment required for this program?

The Aivo App

Can I use Aivo on my computer?

How do I report a bug or share my feedback?

I’m having trouble using my Aivo app.

What are my login credentials for Aivo?

Do I need internet access to participate?

Which devices are compatible with Aivo?

How can I enable notifications?

Health Coach

What is my Health Coach’s role?

What are my Health Coach's qualifications?

When should I message my Aivo Health Coach?

How do I communicate with my Health Coach?

General

What is expected from me?

How do I know which track to select next?

Can I skip a daily rating?

Data & Privacy

Who owns my data?

What is your privacy policy?

Who can I contact to learn more about my data?

What happens to my daily ratings?

Is my personal information safe?

Daily use

What is expected from me?

How do I know which track to select next?

Can I skip a daily rating?

Can't find a solution?

Start your pain relief journeywith Aivo today!

Start your pain relief journey
with Aivo today!